Privacy Policy

What we collect

Account details you give us (name, email, mobile number, password); profile details you choose to add (skill level, DUPR rating, playing hand, home club, city, a profile photo); booking and open play history; payment references for manual payment methods; free-text messages you send us or a club; and basic technical data such as your device type, browser, IP address and pages viewed, which we keep in an internal activity log for up to a year.

Payment data

Online payments are processed by PayMongo, our payment processor. We do not see or store your full card, GCash or QR Ph account credentials — PayMongo handles those directly and shares with us only the payment status and a transaction reference. If you pay a club directly in person or by manual bank/wallet transfer, we store the reference number you provide so payments can be matched and verified.

How we use it

To confirm and manage your bookings, send session reminders and receipts, run waitlists, calculate and pay out amounts owed to hosts and clubs, prevent fraud, and improve the platform. We do not sell your personal data.

Who sees it

Clubs and hosts see the details needed to run your session — your name, contact details and payment status for that session only. Other players on the same roster see your display name; anything else on your player profile is private unless you choose to make it public.

Location information

We do not access your device's GPS location. Club locations and your own city are self-reported text fields used to show you nearby courts, not automatically detected.

Retention

Booking, payment and payout records are retained as long as needed for accounting and dispute resolution, since these also serve as our financial records. Technical activity logs are kept for up to a year and then removed automatically.

Your rights

You can ask to see, correct, or delete the personal data we hold about you at any time. This is a manual request, not an automatic download or delete button — contact us at support.picklejam@gmail.com and we will act on it, though some records (like payment history) may need to be kept for legal or accounting reasons even after a deletion request.

Contact

Questions about this document? Email PikolMaester at support.picklejam@gmail.com.