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PikolMaester
Payments

How refunds work

Plans change. Here is when you can cancel, where your money goes back to, and what happens if a payment goes wrong.

Words you'll see

A quick key to the terms used on this page and around the site.

JamCredits
Money in your wallet on this site, shown in My Jam. ₱1 of JamCredits is worth ₱1. Refunds land here instantly, and you can spend them on any court or open play at any club.
Cancellation window
How long before the start you can still cancel for a refund. Each club sets its own; the usual is 24 hours. Your booking shows the exact deadline.
Payment hold
While you pay, your slot is kept for you for 30 minutes so nobody else can take it. Other players see it as "Held until paid".
No cancellation, no refund
A setting some clubs choose. Their bookings say so before you pay, and a paid booking there cannot be cancelled or refunded.
Refund owed
A refund that a person has to send by hand — the club for money paid at the venue, or us for a guest booking. It stays on record until it is marked sent.
Withdrawal cut-off
The last day a tournament team can withdraw and get its entry fee back. Each organiser sets their own, shown on the event page as "Refund if you withdraw".

When you can cancel

  • Once you are checked in, or marked as a no-show, a booking can no longer be refunded.
  • Open plays work the same way: press Leave, and your place goes to the next person on the waitlist.
  • There is no reschedule: to change a time, cancel before the cut-off and book the new slot.
  • Tournament entries follow the organiser's own withdrawal cut-off, not this one, and the captain can only withdraw until the draw is locked. Tournament withdrawals and refunds.
  • Missed the cut-off? Pass your spot on with Pasalo instead — you get your money back when someone claims it.

Where does my money go back to?

It depends on how you paid. Each part of a payment goes back the way it came in.

How did you pay?
Online with QR PhJamCreditsInstantly, the moment you cancel
Online with Maya JamCredits, or back to Maya JamCredits when you cancel; when the club cancels it can send it back to your Maya account instead
With JamCreditsBack to JamCreditsInstantly
At the venueHanded back by the clubIn person, like you paid
As a guest, no accountSent back by our teamA guest has no wallet to refund into
Why QR Ph comes back as JamCredits

QR Ph payments cannot be reversed back to your bank or e-wallet — that is a limit of the QR Ph network, not a choice we make. JamCredits mean you have the money back straight away. Would you rather have it in your bank? Email support.pikolmaester@gmail.com before you cancel and we will look at sending it to you directly.

How to cancel

  1. 1Open My Jam

    Your bookings and open play spots are listed under Upcoming.

  2. 2Press Cancel or Leave

    The button is there until the cut-off. Confirm, and your spot is released.

  3. 3Get your money back

    JamCredits show in your wallet straight away, and we email you a confirmation.

  4. 4Book again

    Pay with your JamCredits at checkout, at any club on the platform.

If a payment goes wrong

You never lose money to a payment that did not finish.

You press Back, close the page, or the payment fails

Nothing is charged. The QR code is closed so it cannot be paid by mistake later, the slot is freed, and any JamCredits you used go back to your wallet.

You run out of time to pay

After 30 minutes the hold ends and the slot goes back on sale. We email you to say nothing was charged.

Your payment arrives after the hold ended

If the slot is still free, your booking is simply put back. If someone else has taken it, your payment is kept safe and refunded in full — no need to do anything.

The club or host cancels

You are told straight away and refunded the same way as if you had cancelled yourself — unless the club uses "No cancellation, no refund".

For clubs and hosts

Online payments

PikolMaester refunds the player and adjusts your earnings for that booking automatically. Nothing for you to do.

Paid at your venue

Hand the money back yourself. It waits under Refunds owed in your Payments tab until you mark it sent.

Refunded after a payout

If a player is refunded after you were already paid for that booking, it simply comes off your next payout.

With "No cancellation, no refund" on, a booking you cancel yourself is not refunded automatically — except a payment that never finished: players always get back any JamCredits they used on it.

Still have a question?

A refund you expected has not shown up, or you need help with one? Email us at support.pikolmaester@gmail.com with your booking reference and we will sort it out.

Need to cancel?

Your bookings and open play spots are all in My Jam.

Open My Jam